How do I return an item purchased from ORA Store?

How to Return an Item Purchased from ORA Store

At Solid Holdings Group, we aim to ensure your complete satisfaction with every purchase at ORA Store. If you need to return an item, this guide will help you understand the return process, eligibility criteria, and next steps clearly and conveniently.

Return Eligibility Requirements

To be eligible for a return, please ensure your item meets the following conditions:

• The item is unused and in its original condition.
• The item is returned in its original packaging.
• You initiate the return within 30 days from the purchase date.

Please note that certain products are non-returnable, including gift cards, downloadable software products, and some health and personal care items.

How to Initiate a Return

To start your return, please contact ORA Store customer service via email at [e-mail]. Include your receipt or proof of purchase in your message to help us process your request efficiently.

Return Processing and Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. If your return is approved, a credit will be applied to your original method of payment within 15 business days.

Please note that shipping costs are non-refundable, and you are responsible for paying any return shipping costs.

Additional Information

For more detailed information on refund and return policies, you may visit our website: https://orastore.com/refund_returns/

If you have any further questions or need assistance, don't hesitate to reach out to our support team. We're here to help provide a smooth and transparent return experience.